Technical support

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Please read carefully the FAQ section of this help file before e-mailing for technical support. Perhaps you'll find an answer there.

Some tutors that may help you understand how Registry First Aid works:
All movies have VCR type controls to stop, start etc.

·	A demo tutor that takes you through a sample run with Registry First Aid and shows what it looks like as it goes. http://www.rosecitydownloads.com/tutor/RFA-Run.exe

·	This should help you if you are having a hard time understanding how to add items to the Registry First Aid Exclude list. http://www.rosecitydownloads.com/tutor/RFA-Exclude.exe

·	This should help you in understanding how to add drives and folders to the Registry First Aid Excluded Paths list. http://www.rosecitydownloads.com/tutor/RFA-Exclude-Drives-Folders.exe

You may send all questions and suggestions to support e-mail.

To help us to figure out a problem faster, please send us a Registry First Aid bug-report file.

To create a bug-report file:
1. Go to the Start Menu -> Programs -> Registry First Aid -> Send bugreport.
2. A small utility will run and create a bug-report file "Registry First Aid_bugreport.txt" on your desktop.
3. Send that file to us by e-mail.
Please refer to your email program (Outlook, Netscape, etc.) for directions on how to attach a file to an e-mail message.

If the program raised an Access Violation error then it automatically created a "reg1aid_debug.txt" file in the temporary folder. Please include that file as an attachment to your e-mail bug report.
To find that file please click on the Start Menu -> Run.. and type %temp% into the box. Then press Enter. This will open your temporary folder where you can find "reg1aid_debug.txt" or the "reg1aid_debug.log" file. Note that "reg1aid_debug.log" is the same as the "reg1aid_debug.txt" file, simply renamed after a successful run of the program.

Also, you can provide us with a screenshot of the error that you see which will help us even more.

To create a screenshot, press the "Print Scrn" key (above the "Insert" key on your keyboard). Then go to the Start Menu, Programs, Accessories and run Paint. Go to the Edit menu and select Paste command. This will create an image with your desktop in Paint. Save the image as JPEG file and attach it to a bug-report e-mail.